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Cancellation and Refund Policy

At Arc Digitech, we value our clients’ satisfaction and strive to provide top-notch services. We understand that circumstances might change, and we are committed to addressing cancellation and refund requests in a fair and transparent manner. Please carefully read our Cancellation and Refund Policy outlined below.

1. Service Cancellation

1.1. If you wish to cancel our services, please notify us in writing at [email protected] as soon as possible. Your cancellation request should include your name, contact information, and details of the services you wish to cancel.

1.2. The cancellation of services will be subject to the terms outlined in your service agreement or contract with us. Depending on the nature of the services and the stage of work completed, cancellation fees may apply.

2. Refund Policy

2.1. Refunds will be considered based on the terms and conditions agreed upon in your service agreement. Please refer to your contract for specific details regarding refunds.

2.2. Depending on the type of services rendered, the following scenarios outline our general approach to refunds:

a) Monthly Subscription Services: We offer a pro-rata refund for any unused portion of the subscription term if you decide to cancel the service before the next billing cycle. No refund will be provided for the current billing cycle.

b) Project-based Services: If the project has not commenced, a full refund of any upfront fees or deposits may be issued. If the project is already in progress, the refund amount will be determined based on the work completed up to the cancellation date.

c) One-time Services: Refunds for one-time services will be considered on a case-by-case basis, depending on the stage of completion and other relevant factors.

3. Refund Processing

3.1. Once your cancellation request has been approved, we will initiate the refund process. The time it takes for the refund to be processed and reflected in your account may vary depending on the payment method and financial institution.

3.2. Refunds will be processed using the same payment method used for the initial transaction, unless otherwise agreed upon.

4. Non-Refundable Items

4.1. Certain items and fees are non-refundable, including but not limited to third-party software licenses, and any expenses incurred by us on your behalf.

5. Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at [email protected]. We are here to assist you and provide further clarification.

6. Changes to the Policy

We reserve the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all services provided after the effective date of the update.

By using our services, you acknowledge that you have read, understood, and agree to our Cancellation and Refund Policy.

Last updated: [15/08/2023]